The receptionists make all the routine appointments and manage the unscheduled care requests (same day service). If you require a same day appointment our triage staff will ask you about your problem taking “triage information”. This information is needed to help the doctors to prioritise the same day appointments for those in greatest clinical need. All our triage staff receive additional training in message taking, data protection and confidentiality.
Please be assured that all information forms part of your medical record which is treated in the strictest confidence.
Our Triage service runs from 08:00 - 11:00 each day. Please not on days where demand may be particularly high we may have to finish this service earlier if all appointments are taken.