You Said We Did!
You said: not enough same day appointments…
We did: We have adjusted our rota systems and have increased the number of same day appointments available each day, these appointments are available for patients walking in, over the telephone as well as booking online. We will make sure we have a minimum of 40 same day appointments and at least 80% of these will be available to book online.
You said: The entrance to the surgery looks uninviting and dull.
We did: We have joined up with a local charity to set up a gardening group and have now planted hanging baskets and raised beds at the front of the practice.
You said: In the mornings, patients find it was very cold outside when queuing for emergency appointments.
We did: We put chairs up in the entrance area for patients to sit whilst waiting for appointments, especially: elderly patients.
To see feedback from our patient or to leave your own feedback please visit NHS Choices.