For routine appointments we encourage our patients to complete a PATCHS request- this is the new format of an e consult. This allows us to triage your request and book the appointment with the most relevant clinician or service. PATCHS are actioned within 3 days. 

For further queries, please contact our reception team, on 01274 490409 (option 1), who will be more than happy to help!

The receptionists make all the routine appointments and manage the unscheduled care requests (same day service). If you require a same day appointment our triage staff will ask you about your problem taking “triage information”.

This information is needed to help the doctors to prioritise the same day appointments for those in greatest clinical need. All our triage staff have undertaken additional training in message taking, data protection and confidentiality.

Please be assured that all information forms part of your medical record which is treated in the strictest confidence.

Our Triage service runs from 08:00 - 11:00 each day.  Please note on days where demand may be particularly high we may have to finish this service earlier if all appointments are taken.

GP Registrar/FY2

We have been a training practice since 2003 and we also supervise Foundation Year doctors (FY2).

FY2s are recently qualified doctors who come to general practice to gain GP experience before deciding which specialist training program to enter. GP Registrars are qualified doctors who are on a three year specialist training program now required to become a GP. GP Registrars are assessed by an experienced GP educator analysing their consulting skills using video recording of real consultations.

You may therefore be asked to give consent for your consultation to be recorded for teaching purposes.

Medical Students

We teach and support medical students who are training to be doctors. There may be a medical student in with the doctor you have made an appointment to see. Our staff will make you aware of this and ask your permission before entering the consultation room.

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

We offer a translation service for Urdu/Punjabi speakers. If you require a translator please tell our receptionist at the time of booking your appointment.

All our bilingual staff are “language assessed” and three of our team have recently attained to diploma standard in community based interpretation. We also use the PCT’s Primary Care Interpreting Services to support our translation service.

Many languages are available but require pre-booking. We can also use the National Interpreting Service for telephone translation in an emergency.

This practice is part of the extended access service which provides GP, Physiotherapy, Nurse, and Health care assistant appointments from locations across Bradford.

As a patient registered with this practice, you have access to the following:

Weekday Appointments

• We also offer a number of Advanced Practitioner, Acute Resipiratory and Paediatric appointments starting at 4pm throughout the week for working patients and children in school.  
• This service is opened to several practices throughout Bradford. (Please note you will need to contact your own GP practice to arrange this appointment).
• Extended access nursing and blood appointments are also available from 6.30pm on Wednesdays.
• Please note that the line for Ashwell Medical Centre (01274 490409) closes at 6.30pm. For all Extended Access enquiries please call 01274 296688. This line is strictly for extended access appointments only and will be opened from 2pm to 8pm on Monday, Tuesday, Thursday and Friday. On Wednesday's it is opened from 2pm to 9pm.